FAQ | More | Door Kraft

Tell me more about your China facility

Door Kraft's office in Dalian, China oversees the manufacturing and sourcing of kitchen cabinet and store fixture parts. Our team of product managers and quality control inspectors monitor product development and making certain that manufacturing and quality controls are maintained.

Tell me more about your Vietnam facility

Our 550,000 square foot facility located near Ho Chi Minh, Vietnam manufactures kitchen cabinet doors and solid wood components and employs 1,000 factory workers. Our plant uses modern equipment with RF gluing and state of the art finishing lines. Our plant employs 800 people. Watch our tour video under About -> Facility Tour to see a 5 minute overview video.

What is your location?

Our corporate office is in Atlanta, GA: 50 Glenlake Pkwy, Suite 230, Atlanta, GA 30328. We have facilities and offices in Ho Chi Min, Vietnam and in Dalian, China.

How can I trust you?

We are a US-based company, with a 20-year business history in cabinets, and a history of 17 years of Door Kraft specifically. We have a track record of solving all issues quickly and effectively, so you can trust that you are in good hands.

What if something breaks in my cabinets or something is missing?

We provide replacement parts and pieces for any broken or missing items above a minor threshold which accounts for on-site mishandling your team might do. We recommend you build this threshold of 3% into your pricing. If it is above that, our team of experts will make sure to get you the parts you need quickly and hassle-free.

Do you offer any warranties?

Yes, we offer a one-year warranty on all of our products.

Do you offer competitive prices?

Yes, we provide competitive prices on all of our products, making it the ideal choice for customers looking for the best value.

What kind of materials do you use for your products?

We use a variety of materials for our products, including rubberwood, Baltic birch, solid woods, plywood, veneer, particle board, MDF, HDF, and more. We offer pre-finished drawer blanks for kitchen, closets, and vanities, as well as 6-way adjustable hinges, hidden pocket screws, and 100% water based finishes. All of our products are produced according to internal and industry standards for added assurance of quality.

Are you able to provide replacement parts or pieces if something breaks or is missing in my cabinets?

Absolutely. We offer replacement parts and pieces so that you can maintain the highest quality cabinets for your customers. We have a track record of solving all issues quickly and effectively, so you can be sure that any replacements you need will be taken care of.

What if I need to expedite a fast moving SKU or a high-volume SKU, is there any way you can get that on an earlier CTR?

We understand that sometimes you need to expedite your orders to meet customer demands. We are here to help and can accommodate your special requests on a personal level. Our interpersonal relationships and freight manager will handle it very closely; we know every detail and will do our best to get your orders to you as quickly as possible.

Who works with me on quality of order and how can I be sure of that?

We coordinate samples and hold our shipments to ensure quality reliability. We are certified with all regulatory compliances and are the importer of record, so you can have peace of mind that you are receiving the best quality product. Our 14-year freight business coordinates logistics to reach your warehouse and our dedicated logistics and account managers coordinate with your team and keep you informed of the shipment's status from start to finish.

Are your products of high quality?

Yes, all of our products are of the highest quality. Our cabinets and components are designed to be reliable and durable, and our experts have decades of experience in cabinetry component manufacturing.

What kind of products do you offer?

We offer a wide range of high-quality components and cabinets for kitchen and bathroom projects. Our catalog includes ready-to-assemble cabinets, drawer parts and kits, and cut-to-size programs for OEMs.

How do I place an order?

Orders can be placed via our customer success rep or over the phone, please contact us to get started. We make the ordering process easy and straightforward, so you can be sure to get your cabinets and components quickly and hassle-free.

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